We insist on the highest quality in all of our products however if for any reason these items do not meet our high standards or you are not happy with your purchase, you may return the item for a for a store credit, refund to your original method of payment or an exchange in accordance with the Terms and Conditions and the policies set out below. Please note that original shipping charges are non-refundable. Stationery and sale items cannot be returned or exchanged.
General
To be eligible for a return, your items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached. Shoes should be returned with the original shoe box, free of damage and postal labels.
Only regular priced items may be refunded, unfortunately sale items and items purchased using a promotional discount may not be refunded. Other non-returnable items include:
- Gift cards
You should be aware that all items being returned to us remain your property until received by us.
We reserve the right to deny a refund of returned merchandise if it does not meet the requirements of this Returns and Exchanges Policy.
Online purchases
No returns on online purchases will be accepted without prior contact with us and verification that we have approved the return.
If you would like to return a product that has been purchased through this website, please email us at orders@themerch.space within 15 days of placing your order with your order number or other proof of purchase, the reason for the return and whether you would like a refund or an exchange. If you believe the product is faulty, please also send us a photograph of the fault or damage. If 15 days have passed since your purchase, we may not be able to offer you a full refund or an exchange.
When returning items, please be mindful that many of our items are of a fragile nature and must be packed with care. We ask that all fragile items being returned are wrapped in bubble wrap and sent in a box to ensure it reaches us in an undamaged condition. We will not be liable for items broken in return transit due to inappropriate packaging on your behalf.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that it may take some time before your refund is completely processed and a record of it appears in your account.
There are certain situations where only partial refunds are granted:
- if an item is not in its original condition, is damaged or missing parts for reasons not due to our error
- if an item is returned more than 15 days after delivery
We will process your refund within 7 business days of the return arriving at our address, followed by a confirmation email.
Exchanges
If you would like to exchange an item you have purchased through this website, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order for a full refund. Once we receive your return, we will process a refund for the cost of the returned item and send you an email. You may also call us on +1 441 703 4500 or email us at orders@themerch.space to check on the availability of your exchange item.
You will be responsible for paying for your own shipping costs for returning an item or you may bring the item in to our store. The time it may take for your exchanged product to reach you may vary.
Address for returns
Merch.
Attn: Returns
PO Box HM 865
Hamilton HM DX
Bermuda